Job Description
Job Details
Description The Crew Scheduler will work on the flight side of our operation. This position will be working with Pilots and Flight Attendants to assure that all flights are fully staffed when issues such as weather and maintenance arise. The Crew Scheduler will work as part of a team in a fast paced, ever changing, and challenging environment.
Essential Job Functions - Promotes and fosters a safe and secure operating environment.
- Ensures full complement of crewmembers for all scheduled and non-scheduled flights.
- Manages all reroutes and reschedules for crewmembers as a result of irregular operations, for reasons including but not limited to, mechanicals, weather, sick calls, crew legalities, contractual issues, fatigue, commute, etc., in compliance with all applicable Collective Bargaining Agreements (CBAs), Federal Aviation Regulations (FARs) and Company policies and procedures.
- Monitors pilot qualification completion and Consolidation of Knowledge and Skills (CKS) to ensure regulatory minimums are met and extension authorization is received when necessary.
- Manages airline reservations for deadheading crew movement, books jump seats for FAA and positive spaces crewmembers as needed.
- Provides direct oversight of reserve crewmember schedules, establishing and managing times of availability and assignments, ensuring cost effective and operationally beneficial utilization.
- Satisfies completion of 117.9 Fatigue Education and Awareness training requirements on an annual basis and adheres to policies and procedures outlines in the Fatigue Risk Management Program (FRMP).
- Works closely with Supervisor to assist with training new hire employees as needed and to develop and implement tailored training plans and coaching.
- Develop and maintain a proficient understanding of ALPA, AFA Collective Bargaining Agreements (CBAs), all elements of 14 CFR 117, 14 CFR 121 as applied towards flight and inflight operations.
- Monitors crewmember legalities to ensure 14 CFR 117 and 14 CFR 121 compliance.
- Works directly with third party vendor to resolve crewmember accommodation and/or transportation challenges.
- Assists with implementation of new Collective Bargaining Agreements (CBAs) and/or software as needed.
- Supports pilot new hire onboarding by participating in initiatives as needed, including pilot job shadowing of SOC departments.
- Works with members of Flight and Inflight Management to resolve operational challenges and facilitates timely resolutions to minimize disruption to revenue flights and accommodate short notice Leaves of Absence (LOA).
- Assist Flight and Inflight with crewmember displacements in conjunction with currency requirements for Management.
- Monitors crew member check-ins to minimize delays and cancellations stemming from late or unavailable crews.
- Collaborates with SOC Duty Managers, Dispatch Coordinators and Dispatchers to repair disrupted flight schedules and maintain operational integrity, ensuring operational control is maintained when changes impact upcoming flights.
- Utilizes Business Intelligence (BI) tools as needed.
- Ensures high levels of service are provided to the crew members.
- Attendance is considered an essential responsibility.
- Adherence to company policies and procedures
Required Competencies - High degree of professionalism and ability to keep sensitive information confidential.
- Ability to communicate fluently in English.
Required Education & Experience: - High School Diploma or equivalent.
- Customer service experience of at least three years.
- Ability to multi-task and prioritize in a stressful environment.
Preferred - Experience with airline scheduling including airline terminology and airline reservation systems.
- Ability to manage and prioritize multiple time critical situations at any given time.
- Problem solving
- Analytical Ability
- Interpersonal Skills
- Communication Skills
Benefits Offered To You - A comprehensive benefits package which includes health, dental, vision, life and disability insurance, 401(k) retirement plan, and health & wellness incentives.
- Flight benefits on our partner carrier(s).
- Paid holidays, sick leave and vacation.
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