Job Description

Customer Success Team Member

About the Organization

Our client is a fast-growing organization representing multiple premium brands across a multi-state market. Known for a relationship-driven culture and a commitment to delivering exceptional service, the company has experienced significant year-over-year growth and expects to nearly double its business in the years ahead through a combination of organic expansion and strategic acquisitions.

To support this trajectory, the company is adding a Customer Success & Inside Sales Support Specialist who will play an essential role in strengthening customer relationships, supporting field sales activities, and ensuring seamless communication between internal teams, partners, and clients.

The company values transparency, teamwork, service excellence, and a collaborative mindset. They operate in an entrepreneurial, structured operational model where every team member contributes to building the next phase of growth.

Why This Position Exists

Due to continued expansion and increased demand from partners and customers, the company is investing in additional customer-facing internal support. This teammate will work onsite in either the DFW or Houston office and provide daily support to the outside sales team, customers, and brand partners.

This individual serves as a key connector?ensuring details are handled efficiently, communication flows smoothly, and customers receive an exceptional experience from first contact to resolution.

What the Company Will Expect From You

You will be a core part of the Customer Success function and will partner closely with sales, operations, and leadership. The ideal candidate is resourceful, organized, customer-obsessed, and team-oriented.

Key Responsibilities

Customer Support & Communication

• Serve as a primary internal point of contact for customers, partners, and internal team members

• Communicate clearly in writing, over the phone, and in person

• Assess customer needs, resolve issues, and provide helpful solutions with professionalism and urgency

• Follow up on open items to ensure timely resolution

Sales Support & Administrative Coordination

• Provide administrative support to the outside sales team, including preparing materials for training sessions, presentations, and meetings

• Assist with quoting activities for dealers and customers

• Support purchase order and invoice processing, status tracking, and follow-up

• Research and gather product, pricing, or market information when requested

Data Management & Organization

• Maintain accurate and up-to-date records in internal systems, spreadsheets, and CRM platforms (Salesforce experience preferred)

• Organize information in a clear, concise, and accessible manner for team members

• Help ensure account information is maintained and updated as needed

Cross-Functional Projects & Team Engagement

• Participate in company meetings, internal initiatives, and cross-department collaborations

• Support team activities, events, and occasional after-hours projects when customer needs or deadlines require it

• Contribute to improving processes, sharing feedback, and supporting ongoing organizational growth

• Adopt an ?all-hands-on-deck? mindset?pitching in on tasks across the office, warehouse, kitchen/test environments, or other areas when needed

Culture & Team Contribution

• Bring a positive, team-centric attitude

• Actively contribute to the collaborative, energetic, people-focused culture

• Approach work with integrity, accountability, and a willingness to learn

Qualifications & Requirements

• 2+ years of office administration, customer service, inside sales support, or related experience

• Strong verbal and written communication skills

• Highly organized with the ability to juggle multiple priorities and meet deadlines

• Proficient in Microsoft Office; Salesforce or quoting software experience is a plus

• Comfortable engaging with customers both professionally and socially

• Hands-on mindset with the willingness to jump in where needed (including occasional physical tasks)

• Must reside in the greater Houston area or DFW area with the ability to work onsite daily

• Ability to pass required background checks

Travel Expectations

• Occasional overnight travel, typically 3?5 nights per quarter , for internal meetings, training sessions, and partner visits

• Initial onboarding (first 90 days) will involve heavier travel for in-person training and cross-team integration in either the DFW or Houston office

What Success Looks Like

• Customers feel supported, informed, and valued

• The outside sales team is more effective due to timely, accurate support

• Data and documentation are organized, accessible, and reliable

• Communication between internal and external stakeholders is strong and consistent

• You actively contribute to a positive, inclusive, and service-oriented culture

Why This Opportunity Stands Out

You?ll join a high-growth company where strong relationships, collaboration, and service excellence are at the core of everything they do. This role is ideal for someone who loves being the go-to person, thrives in a dynamic environment, and wants to be part of a team that values both performance and having fun along the way.

HOUWD51

Interested candidates please send resume in Word format Please reference job code 136146 when responding to this ad.

Job Tags

Night shift,

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