Job Description

Job Description

Job Description

About Jamul Casino Resort:

Jamul Casino Resort is San Diego’s newest and closest casino resort, delivering the region’s most genuinely entertaining experience. Since opening in 2016, we’ve grown into a premier destination with seven restaurants, 1,600+ slot games, 50 table games, a Poker Room, live entertainment, and award-winning dining—all with stunning views.

In 2025, we expanded into a full resort with the opening of our luxury hotel, rooftop pool deck, and full-service spa and salon. Together, they make Jamul Casino the ultimate Southern California getaway. Recognized as a Best Place to Work in 2023 and 2024, Jamul Casino continues to deliver unforgettable guest experiences while being a Genuinely Generous Employer and community partner.

Essential Duties and Responsibilities

The following and other duties may be assigned as necessary:

• Responsible for the efficient operation of the Valet/Bell functions ensuring 100% guest satisfaction, with emphasis on maintaining AAA 4 diamond service standards.
• Responsible for the efficient operation of the Valet function ensuring 100% guest satisfaction.
• Supervises the day-to-day activities with an emphasis on supervisory team consistency and accountability across all shifts.
• Enters information via UKG for payroll processing as needed.
• Utilization of CVPS to run reports on most productive, park/pulls, and create actionable items on any deficiencies.
• Works closely with Management and related leadership areas.
• Prioritizes the guest experience towards a strong focus and development on frontline service interactions.
• Serves as a leader for team members while fostering teamwork, team member morale, motivation, and open communication.
• Provides direction and support for all team members to achieve department goals and objectives.
• Coaches and develops team members using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures business objectives, ethics, and values of Jamul Casino Resort.
• Helps maintain and enhance a safe, secure, and comfortable environment for our guests and team members.
• Ensures that guest problems/complaints are managed in a timely, effective, and courteous manner.
• Supervises training of all transportation staff with an emphasis on detail to ensure service levels consistent with Jamul Casino’s guest service standards.
• Coordinates cross training between all Valet departments/positions.
• You will work interchangeably in the Casino or Hotel to train and develop team members and perform administrative tasks and duties as needed.
• Responsible for thorough investigation of all vehicle damage/risk problems and accurate recording of investigation and final disposition.
• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
• Carries out duties associated with the following positions as necessary: Transportation Supervisor, Valet Attendant, Bell Person, and Transportation Host
• Monitors volume to ensure fast, friendly, and efficient service.
• Ensures that all Front Services Team Members behavior and appearance are in compliance with Jamul Casino Resort’s established policies.
• This position is very physical in nature and may require incumbent to run across flat land, as well as up and down stairs to park and retrieve cars when needed or covering an attendant. Incumbent must be able to reach and grasp to retrieve keys for customers' vehicles.
• Ability to drive cars of all types.
• Must be able to obtain and maintain a gaming license with Gaming Commission.
• Recruitment and hiring: Involved in interviewing, hiring, and terminations.
• Coordination of transportation services: Oversee and coordinate all internal and outsourced transportation services, including guest shuttles, valet vehicles, and any third-party transportation vendors.
• VIP and special guest coordination: Oversee VIP arrangements, including limo scheduling, and ensure VIPs are provided with exceptional service.
• Vehicle maintenance : Ensure all vehicles used for transportation (including shuttle vans, company cars, valet vehicles, and third-party vehicles) are properly maintained, cleaned, and inspected regularly

Requirements / Qualifications / Skills

To perform his job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Supervisory experience required.
• Experience in resolving guest complaints and in dealing with the public required.
• Ability to sustain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail oriented.
• Public relations, interpersonal skills and team member motivational skills required.
• Ability to analyze a variety of technical problems resulting from a diverse nature of factors.
• Computer skills with proficiency in Microsoft Word, Office, Outlook, and Excel required.
• Must be able to work within a smoke-filled environment.
• Must be able to stand/jog 100% of shift.
• Must have a valid California Driver License
• Driving record must meet driver eligibility requirements of Jamul Casino’s insurance policy.

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