IT Support Specialist Job at Pivotal Solutions Inc, Billings, MT

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  • Pivotal Solutions Inc
  • Billings, MT

Job Description

IT Support Specialist

As an IT Support Specialist, you'll be a key player in handling the company's daily IT needs, including ongoing maintenance, asset tracking, and training employees on essential IT functions and requirements. The ideal candidate will have a strong passion for IT systems and a willingness to learn and grow in a collaborative environment.

Key Responsibilities:

  • Provide first-line technical support to on-site and remote users via phone, email, and in-person interactions.
  • Monitor the daily performance of computer systems, modifying configurations, utilities, and software default settings as necessary for workstations.
  • Deploy new and replacement equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software. Guarantee end-user satisfaction, accuracy, and timely completion.
  • Maintain asset tracking records and collaborate with the IT Manager to develop and manage the equipment replacement schedule.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Develop training materials and procedures, and train users in the proper use of hardware or software.
  • Stay up-to-date with current desktop and LAN technologies through continuing education, journal reviews, web searches, and formal seminar opportunities.
  • Coordinate network coverage with the IT Manager. Occasional night and/or weekend work may be required.
  • Complete other duties as assigned.

Requirements:

  • 2 years of relevant technical experience
  • Proficiency in various operating systems (Windows, macOS, Linux)
  • Excellent computer skills and the ability to quickly learn new computer systems
  • Strong organizational skills and exceptional attention to detail
  • Pleasant and professional demeanor in all client and internal communications
  • Effective verbal and written communication skills, tailored to the needs of the audience
  • Intellectual curiosity and a desire to grow within the field of IT
  • Adaptability and the ability to stay current with the latest trends and best practices in technology

Job Tags

Remote work, Night shift,

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