Job Description

• Unit 9 - CSUEU - Technical Support Services 1

Apply now Job no: 554148
Work type: Staff
Location: Monterey Bay
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time

Classification: Systems Administrator II
Hours: Full-time / 40 hours per week
FLSA: Exempt

Anticipated Hiring Salary Range: $7,458 - $8,738* mo.
CSU Salary Schedule
*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Priority Screening Date: January 6, 2026
Recruitment Status: Open Until Filled

ABOUT CSUMB

California State University, Monterey Bay is a mid-sized university in Californias Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement , CSUMB is part of the nations largest four-year public university system, California State University , which educates nearly 460,000 students every year.

With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMBs sustainability goal is to be carbon neutral by 2030.

The universitys Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University.

As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.

PURPOSE

Under the direct supervision of Vice President of Enrollment Management and Student Affairs, and regular collaboration with Information Technology, the Lead Salesforce/CRM Systems Administrator will execute University enrollment strategies through Salesforce for all enrollment, admissions and financial aid initiatives and operations. This position will develop appropriate mapping and support to the academic core via OASIS, WebAdmit, OAS, enrollment vendors and other systems that support student success for the university. This position will take part in defining, configuring, and implementing system integrations with Salesforce and the needs of academic systems, while providing advanced strategic support to various functional areas to meet and exceed departmental. The Lead Salesforce/CRM Systems Administrator will also serve as the main point of contact for all Salesforce related vendors, plugins, and applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

System Administration & Configuration

• Configure and implement business solutions for Salesforce and WebAdmit/OASIS systems
• Ensure seamless updates to the systems as available. Maintain, update, and test system integrations
• Regularly utilize Salesforce automation tools (Flow, Process Builder), iPass tools (Dell Boomi, Mulesoft, Informatica), data management tools (Data Loader), and report/dashboard creation.
• Integrate Salesforce AppExchange tools and third?party applications to extend platform functionality.
• Serve as main point of contact for the Division of Enrollment Management and Student Affairs for Salesforce related inquiries.
• Serve as an integral part of University communications as they relate to loading and sending email campaigns, SMS messaging, etc, and monitoring their success. This includes the usage of Salesforce Marketing Cloud Account Engagement (formerly Pardot), Salesforce Marketing Cloud, MassMailer, and SMS-Magic.

Data Management, Integrations, Reporting, & Analytics

• Maintain the integrity of the data stored in the system to ensure accuracy.
• Create, manage, and maintain Salesforce reports and dashboards to provide recommendations divisional leadership.
• Execute data migration and manipulation tasks using data loading tools (e.g., Data Loader) and ETL tools, ensuring data integrity and quality.
• Utilize advanced features of spreadsheet and database software (such as Microsoft Office and Google tools) for general data manipulation and analysis.
• Help resolve and troubleshoot integration/data issues as necessary
• Complete routine security and data audits.
• Manage User Profiles and Permission Sets for staff who require varying levels of access.
• Complete data analysis and summarize conclusions and recommendations into published reports

User Support & Training

• Ability to produce training documentation for user adaptations
• Develop and Conduct Salesforce training materials, work instructions, and training sessions for end?users across multiple organizational levels to ensure proper usage of Salesforce functionality
• Maintain effective working relationships with division partners and communication with university stakeholders to present technical solutions and facilitate decision?making.

Other Functions

• Perform other job?related duties and special projects as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge: Working knowledge of operating systems, servers, and infrastructure and server administration as well as related system administration concepts, principles, and technologies. Proficiency in using applicable software, server, and system technologies, and programs. Knowledge of the assigned computer operations systems, systems analysis, and systems?level programming. Working knowledge and ability to configure data and troubleshoot system issues. Working knowledge of troubleshooting hardware and software issues and providing technical support. Working knowledge of applications programming techniques and procedures

Knowledge of higher education policies, data needs, and data privacy regulations.

Skills: Strong analytical skills to evaluate, monitor, and resolve systems issues and design, develop, and implement systems solutions. Strong organizational and time management skills to plan, organize, prioritize work and manage multiple time sensitive assignments and smaller projects. Strong communication and interpersonal skills to gather information from users, communicate technical issues effectively, and draft documentation. Analytical skills to think critically to diagnose problems and recommend solution. Skill in leading the work of others.

Ability: to present technical information to technically diverse audiences in a clear and concise manner. Ability to use appropriate operating systems and scripting languages and ability to perform systems level programming in a distributed, networked environment. Ability to work independently as well as part of a team and build relations with diverse stakeholders

Ability to maintain confidentiality and appropriately handle sensitive data and information

MINIMUM QUALIFICATIONS

Equivalent to a Bachelors degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and ability shown above may substituted for the required education on a year?for?year basis. An advanced degree in a related field may be substituted for the required experience on a year?for?year basis.

SPECIALIZED SKILLS

• Must be a detailed oriented, self?starter with excellent technical development skills.
• Strong verbal and written communications, with the ability to communicate effectively at multiple levels in the organization.

PREFERRED QUALIFICATIONS

• 3+ years of functional Salesforce administration experience, preferably in the higher education or non?profit industry. Experience leading functional testing and adoption strategies for system updates strongly preferred.
• Salesforce Certified Platform App Builder certificate
• Experience with Salesforce Marketing Cloud Account Engagement, Education Data Architecture (EDA), and integrating Salesforce AppExchange tools
• Experience with Sandboxes, Sales Cloud, and Service Cloud
• General Apex coding and Lightning Web Component knowledge. Knowledge of HTML and CSS coding

SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
• The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• This position has been designated as a sensitive position with responsibility for the care, safety and security of people (including children and minors), animals and CSU property
• This position is required to comply with confidentiality requirements outlined in the Department of Educations Family Educational Rights and Privacy and Californias Educational Code Chapter 13 regarding sensitive student issues.
• May require occasional evenings and/or weekend work.

PHYSICAL ENVIRONMENT

Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off?campus locations.

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.

BENEFITS/PERKS

CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary . The University Corporation at Monterey Bay also provides access to affordable housing near main campus. The allocation of housing is subject to several factors, including availability, eligibility criteria, and specific program guidelines. For more information, visit:

APPLICATION PROCEDURE

For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB . Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self?disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu . All employees must be eligible for employment in the U.S.

GENERAL INFORMATION

CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at

CSUMB is a smoke and tobacco?free campus.

EQUAL OPPORTUNITY EMPLOYER

CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter?group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.

Advertised: December 22, 2025 (9:00 AM) Pacific Standard Time

Applications close: Open Until Filled

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