Job Description

• Effectively manage incoming calls
• Generate multi-line leads Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers
• Proficient with ECRM

• Spanish Speaking Mandatory
• Active P&C license required
• 2+ years working in a State Farm agent office REQUIRED
• Spanish fluency required
• Flexible schedule (4 hours/day)
• Paid time off + training provided

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