Job Description

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The Benefits & Compliance Manager plays a pivotal role in administering and enhancing the agencys employee benefits, leave programs, and compliance initiatives. This position serves as the primary point of contact for VRS retirement counseling, health and disability benefits, ADA accommodations, and FMLA requests, ensuring employees receive accurate guidance and support. It collaborates closely with payroll and HR systems teams to maintain data integrity, resolve discrepancies, and process personnel actions affecting benefits and leave status. The manager leads compensation and classification studies, prepares regulatory reports, and updates standard operating procedures to reflect legislative and policy changes. Additionally, this role oversees employee relations cases by tracking timelines, documenting outcomes, and partnering with leadership to implement corrective actions and policy improvements. The manager also drives employee engagement through recognition programs, wellness initiatives, and internal communications, while supporting onboarding, exit interviews, and cross-functional HR projects. With a strong focus on compliance, ethics, and employee well-being, this position is essential to maintaining a transparent, supportive, and legally sound workplace.

Minimum Qualifications

Human Resources Comprehensive knowledge of human resources and modern business principles, theories and practices to include employee relations best practices, FLSA and other DOL regulations, ADA, USERRA, Workers Compensation, and related state and federal human resources legislation. Knowledge of recruitment, selection, and utilization of a HRIS. Knowledge of benefits and wellness program administration.

Benefits Administration General knowledge of all pertinent federal and state benefit regulations, including filing and compliance requirements affecting employee benefit programs including the ACA, COBRA, HIPAA, FMLA, Section 125, Workers Compensation, Medicare, and Social Security

Management of Personnel Knowledge of leadership techniques, principles and procedures to assign, schedule, supervise, train and evaluate the work of assigned staff. Knowledge of office systems, practices and administration.

Customer Service Thorough knowledge of principles and processes for providing customer services. This includes setting and meeting quality standards for services and evaluation of customer satisfaction.

Critical Thinking Uses logic and reasoning to understand, analyze, and evaluate complex situations and then to research information to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to the situation. Applies general rules to specific problems to produce answers that make sense. Combines pieces of information to form general rules or conclusions.

Judgment/Decision Making Evaluates the best method of research and then exercises appropriate judgment in establishing priorities and resolving complex matters. Considers the relative costs and benefits of potential actions to choose the most appropriate one.

Interpersonal Relationships Develops and maintains cooperative and professional relationships with employees, managers, and representatives from other departments and organizations. Shares knowledge with staff for mutual and departmental benefit.

Coordination of Work Ability to establish and implement effective administrative programs and procedures. Ability to plan and organize daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Attends and maintains a calendar for meetings, deadlines and events. Performs a broad range of supervisory responsibilities over others.

Communication Excellent ability to effectively communicate complex ideas and proposals to include preparation of reports, agendas, and policies. Excellent ability to listen and understand information and ideas presented verbally or in writing. Ability to handle a variety of human resources issues with tact and diplomacy and in a confidential manner.

Additional Considerations

Experience with Commonwealth of Virginia HR systems highly beneficial.

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