IT Support Specialist Job at Shipley Energy, York, PA

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  • Shipley Energy
  • York, PA

Job Description

Main Office is located at 415 Norway Street, York PA

Responsibilities
  • Level 1 support of desktops, phones, virtual machines, and servers
  • Research, plan, install, configure, troubleshoot, maintain, and upgrade hardware and software interfaces with the operating system
  • Monitor system performance, ensuring uptime and successful backups
  • Manage IT Asset inventory
  • Participate in an after-hours (24x7) support on-call rotation
  • Individual, Team and Company Participation
Expectations

1. Helpdesk Support
  • Level 1 support of desktops, phones, virtual machines, and servers
  • Resolve Level 1 tickets pertaining to all IT solutions within appropriate time frame (no Level 1 ticket should be open longer than a week)
  • Troubleshoot tickets and escalate to proper parties when outside Level 1 scope
  • Respond to end users within 4 hours of ticket creation
  • Add and remove new users on the network as needed
2. Systems Maintenance
  • Manage windows updates and ensure servers and desktops are up to date
  • Document (and keep current) system processes and procedures
  • Add (setup) or remove mobile devices, desktops, and servers as needed
  • Update, install, or replace aged or failing hardware
3. Performance Monitoring
  • Make sure all endpoints are protected with antivirus
  • Ensure successful back-ups of all servers
  • Monitor network alerts for critical issues
  • Remediate or escalate alarms related to infrastructure
4. Manage IT Asset inventory
  • Inventory IT assets as they are procured
  • Track / update inventory possession as employees come and go
5. Participate in an after-hours (24x7) support-on-call rotation
  • Main point of contact one week per month
  • Respond to emergency tickets and support calls within 4 hours of issue creation

Job Tags

Work at office,

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