Job Description

Sr. Product Manager, AI Assisted Agent Experience

Join to apply for the Sr. Product Manager, AI Assisted Agent Experience role at Expedia Group . This role sits within Expedia's Traveler & Partner Service Platform (TPSP) Product & Technology group which builds product capabilities and experiences for customer service, enabling travelers and partners to receive a world-class service experience.

Base pay range

$173,000.00/yr - $242,500.00/yr

Location: Seattle, WA

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated, and victories are shared. We provide a full benefits package, including exciting travel perks, generous timeoff, parental leave, a flexible work model, and career development resources to fuel our employees' passion for travel and ensure a rewarding career journey.

In This Role You Will

• Adopt a CustomerFirst Mindset: Your approach will be deeply rooted in understanding and prioritizing the needs and expectations of the traveler, focusing on the endtoend customer experience to ensure that the tools agents use contribute to a seamless and positive journey for the traveler.
• Strategic Partnership and Collaboration: You will shape product strategy by partnering closely with crossfunctional teamsincluding other product managers, scientists, experience designers, and engineersto leverage AI and integrate technologies that deliver cohesive and innovative solutions.
• Stakeholder Engagement: You will work extensively with both internal stakeholders (customer service operations, engineering teams, other product managers) and external stakeholders (technology partners or vendors) to identify shortterm wins and longterm strategic product features that lead to excellent, accurate, complete, and successful customer service experiences.
• Focus on Business Growth: By creating a firstclass customer service experience, you contribute to business growth through fostering customer loyalty and positive wordofmouth.

Experience and Qualifications

• Bachelors or Masters degree or equivalent professional experience (8+ years for a bachelors or 6+ years for a masters).
• Proven experience managing AI products leveraging LLMs.
• Created a comprehensive vision and defensible strategic product roadmap that maps target outcomes and KPIs to delivery milestones.
• Set product metrics to align with the product vision and is accountable for team performance; can tell datadriven stories that influence product decisionmaking and prioritization.
• Skilled in storytelling, persuasion, negotiation, conflict resolution, and driving organizational alignment and strategic product leadership through communication; can convincingly communicate and defend the narrative to stakeholders in a clear, concise, and compelling manner.
• Ensured adoption and value delivery through collaboration with internal teams (Operations, Traveler Experiences, B2B); develops gotomarket and/or change strategies informed by a compelling value proposition for end users.
• Participated in engineering and architecture design and review processes to enable the longterm product vision and ensure solutions that limit future tech debt.
• Took ownership of managing complex stakeholder landscapes, balancing diverse interests to drive successful product outcomes on crossfunctional teams.
• Demonstrated strong UX sensibility and attention to detail.
• Expertise and/or experience in the airline or travel industry is a plus.

Accommodation Requests

If you need any assistance with the application or recruiting process due to a disability or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request portal.

Equal Employment Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in EVerify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I9 to confirm work authorization.

Seniority level

MidSenior level

Employment type

Fulltime

Job function

Product Management and Marketing

Industries

Software Development

Job Tags

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